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Our commitments

Our commitments

Satisfied or paid off 15 days:

We make a commitment to pay off you or to exchange products not corresponding to the characteristics mentioned in your order form.
You have the right of retraction (Article L.121-20 of the Code of the Consumption)

Customer service:

We make a commitment to answer your questions put by means of our e-mail as soon as possible.
The customer service is opened 7j / 7 by e.mail and 5j / 7 by telephone.

Follow-up of order :

We make a commitment to confirm your order by e.mail by indicating, in particular, and in a clear way the total amount of your purchase and postal charges.

Expeditions :

We make a commitment to send the order within 24 hours (working days)

Secure payment:

The credit card payment is made in a secure environment (encoding SSL) without passing by the server of the shop.